Which payment methods do you accept?
We accept all major credit cards including VISA, MasterCard, and American Express, as well as wire transfers, Paypal, Western Union, and personal checks (in US dollars or euros).
In which currency will you charge me?
You will be charged in euros (EUR). Your bank determines the rate of exchange on the day your order was placed.
Which countries do you deliver to?
We deliver to 244 countries worldwide via DHL Express / Fedex.
What is the shipping cost?
The rate charged for the shipping of your order is based on the weight/volume of your products, and your location. The shipping cost must be paid with the cost of the products.
Will you let me know when my order is dispatched?
Upon shipping, you will receive a confirmation email with a tracking number from the courier we will use for the shipment. We will also keep you informed by email of the progress of your package each step of the way, from the time we ship your order until final delivery.
Can you guarantee a delivery time?
Although we cannot guarantee a specific delivery time on the requested delivery day. Please review our Shipping rates & policies for more details.
Where is my order and when will it be delivered?
Please check the website tracking information sent to you upon shipment. We will also keep you informed by email of the progress of your package each step of the way from the time we ship your order until final delivery.
Do you deliver to hotels, hospitals, companies, etc.?
Absolutely. The reception desk will sign for the package and notify your recipient.
What happens if the recipient is not available at delivery time?
If your gift recipient is not present at the time of delivery, the courier will automatically re-deliver the next business day. If your recipient is still not present the next day, the courier will leave a note on the door with the package's tracking number and the local phone number of the nearest courier agency. It will be up to your gift recipient to contact the courier and schedule an appointment for delivery.
Do you deliver on weekends?
Our shipping carrier DHL/Fedex does not deliver on weekends.
Do you have a shop?
Yes, there is a shop inside the building of our company.
Do you offer coupons?
No, we do not offer any coupons.
Will you rent/sell my personal information?
If you cannot find an answer to your question, please contact us.